{"id":31732,"date":"2026-10-07T11:53:33","date_gmt":"2026-10-07T09:53:33","guid":{"rendered":"https:\/\/mu.wedoback.com\/?page_id=31732"},"modified":"2026-10-07T12:22:50","modified_gmt":"2026-10-07T10:22:50","slug":"the-nas-is-not-responding","status":"publish","type":"page","link":"https:\/\/mu.wedoback.com\/en\/guides\/what-to-do-if\/the-nas-is-not-responding\/","title":{"rendered":"The NAS is not responding"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31732\" class=\"elementor elementor-31732 elementor-31578\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-058bb63 e-con-full wdb-g e-flex e-con e-parent\" data-id=\"058bb63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-afc71c3 e-con-full wdb-g-hero e-flex e-con e-parent\" data-id=\"afc71c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-546203d e-con-full wdb-g-hero-in e-flex e-con e-parent\" data-id=\"546203d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-106088d elementor-widget elementor-widget-text-editor\" data-id=\"106088d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-crumb\"><a href=\"\/en\/\">Home<\/a><span>\u203a<\/span><a href=\"\/en\/guides\/\">Guides<\/a><span>\u203a<\/span><a href=\"\/en\/guides\/what-to-do-if\/\">What to do if\u2026<\/a><\/p><p class=\"wdb-g-pill\" style=\"--pill:#e4572e\">What to do if\u2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66612c9 elementor-widget elementor-widget-heading\" data-id=\"66612c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The NAS is not responding<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-467f78b elementor-widget elementor-widget-text-editor\" data-id=\"467f78b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-lead\">An unreachable NAS is diagnosed like a server: network first, disks next, external copy in parallel. The internal RAID is not repaired by pulling out disks at random: as long as a copy outside the NAS exists, that copy is the path to restoration, and tinkering with the disks is the path to permanent loss.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b4d0b9 elementor-widget elementor-widget-text-editor\" data-id=\"7b4d0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-meta\"><span>Updated <b>October 2026<\/b><\/span><span><b>3 min<\/b> read<\/span><span><b>5<\/b> sources cited<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31980a1 e-con-full wdb-g-body e-flex e-con e-parent\" data-id=\"31980a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a86c265 e-con-full wdb-g-grid e-flex e-con e-parent\" data-id=\"a86c265\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0619c60 e-con-full wdb-g-article e-flex e-con e-parent\" data-id=\"0619c60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df2a4a3 elementor-widget elementor-widget-text-editor\" data-id=\"df2a4a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-key\"><h2>Key points<\/h2><ul><li><strong>Network first<\/strong>: another workstation, the admin interface, another cable, another switch. Many \u201cdead NAS\u201d cases are dead switches.<\/li><li>Several disks showing alerts, or unreadable files: <strong>stop all writes<\/strong>, do not rebuild blindly.<\/li><li>Volume still readable: <strong>copy the critical folders off the NAS first<\/strong>, repair afterwards.<\/li><li>Internal snapshots die with the NAS: <strong>only the external copy counts<\/strong>.<\/li><li>The NAS is a source to be backed up, not a backup.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c89b07 elementor-widget elementor-widget-text-editor\" data-id=\"2c89b07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. Find out how far the problem goes<\/h2><table><thead><tr><th>Symptom<\/th><th>Likely cause<\/th><th>First step<\/th><\/tr><\/thead><tbody><tr><td>Only one workstation can no longer see it<\/td><td>The workstation: network drive, password, VPN<\/td><td>Test from another workstation<\/td><\/tr><tr><td>No workstation can see it, nor the admin interface<\/td><td>Network, power supply or device frozen<\/td><td>Ping, status lights, another cable, another switch<\/td><\/tr><tr><td>The interface reports a failed disk<\/td><td>Degraded volume, still healthy if the RAID has some margin<\/td><td>Replace the disk indicated by the manufacturer, not another one<\/td><\/tr><tr><td>Several disks showing alerts, volume degraded beyond the RAID, unreadable files<\/td><td>Loss of redundancy or corruption<\/td><td>Stop all writes, do not rebuild blindly<\/td><\/tr><tr><td>Files renamed or encrypted en masse<\/td><td>Attack<\/td><td>Disconnect the NAS from the network and follow the ransomware guide<\/td><\/tr><\/tbody><\/table><p>Many \u201cdead NAS\u201d cases are dead switches.<\/p><p>If the files on the NAS have changed extension or display a ransom demand, this is not a failure: disconnect it from the network without shutting it down and go to <a href=\"\/en\/guides\/what-to-do-if\/ransomware-just-struck\/\">Ransomware has just struck<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4579b95 elementor-widget elementor-widget-text-editor\" data-id=\"4579b95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>2. Protect what is still responding<\/h2><p>If the volume is still readable, immediately copy the most critical folders to a disk <strong>that is not in this NAS<\/strong>, in addition to the backup already held off-site. Then run the repair recommended by the NAS manufacturer.<\/p><p>A RAID rebuild puts heavy load on all the remaining disks. On a second failing disk, it can destroy the volume: if two disks are suspect and an external backup is good, restoring from the external copy is often safer than rebuilding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-867dc0c elementor-widget elementor-widget-text-editor\" data-id=\"867dc0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>3. Restore from the copy outside the NAS<\/h2><p>If the volume is dead:<\/p><ul><li>restore the shares from the off-site backup to a new volume, another NAS or a server;<\/li><li>reapply the permissions, or recover them if the NAS configuration was itself backed up;<\/li><li>recreate the tasks and accounts. Without a configuration export, this part has to be redone by hand: it often takes longer than copying the files.<\/li><\/ul><p>Snapshots <strong>internal<\/strong> to the lost NAS are no longer available. NIST puts it this way in its storage security guidelines: if the source data is unavailable, the snapshots can no longer be used either. Only the copy that left the device is of any use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93d6d8c elementor-widget elementor-widget-text-editor\" data-id=\"93d6d8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>RAID, snapshots, external backup: what protects against what<\/h2><table><thead><tr><th>Risk<\/th><th>RAID<\/th><th>Internal snapshots<\/th><th>Backup outside the NAS<\/th><\/tr><\/thead><tbody><tr><td>Single disk failure<\/td><td>Yes<\/td><td>No<\/td><td>Yes<\/td><\/tr><tr><td>File deleted by mistake<\/td><td>No<\/td><td>Yes, as long as the NAS is working<\/td><td>Yes<\/td><\/tr><tr><td>Failure of the NAS itself<\/td><td>No<\/td><td>No<\/td><td>Yes<\/td><\/tr><tr><td>Ransomware with administrator access<\/td><td>No<\/td><td>Often not<\/td><td>Yes, if the copy is isolated or immutable<\/td><\/tr><tr><td>Fire, theft, water damage<\/td><td>No<\/td><td>No<\/td><td>Yes, if it is on another site<\/td><\/tr><\/tbody><\/table><p>CERT-MU, in its guideline on backup plans, recommends keeping an off-site copy and regularly testing restoration. The French cybersecurity agency (ANSSI) recommends the \u201c3-2-1\u201d rule: three separate copies of the data, two backups on different media, one of them offline.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b85dc elementor-widget elementor-widget-text-editor\" data-id=\"c5b85dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>4. Afterwards<\/h2><p>Put an external backup back in place on the day the NAS returns to service. Check the overnight alert. If the NAS was the only copy of the workstations&#8217; data (\u201cwe save to the NAS, so it&#8217;s backed up\u201d), the scope was wrong: the NAS is a source, not a backup. See <a href=\"\/en\/guides\/backup\/how-to-back-up-a-nas\/\">How do you back up a NAS?<\/a> and <a href=\"\/en\/guides\/backup\/why-offsite-backup\/\">Why make an off-site backup?<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1cd03a elementor-widget elementor-widget-text-editor\" data-id=\"d1cd03a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-brand\"><h2>At WeDoBack<\/h2><p>NAS devices are among the sources WeDoBack includes in its off-site backup: data is encrypted on the machine before it is sent, with a key held by the customer, then stored on servers dedicated to backup, separate from production. Restoration covers the copied data, to a healthy location, not the repair of the RAID. If the NAS hosted the company&#8217;s only file server and downtime is intolerable, the critical content should live on a server covered by a <a href=\"\/en\/drp-offer\/\">DRP<\/a>, not only on a NAS restored file by file. Support can be reached on +33 9 72 50 78 28, from 9:00 to 13:00 and from 14:00 to 17:30 (Paris time), i.e. from 11:00 to 15:00 and from 16:00 to 19:30 Mauritius time during European summer time, and one hour later in winter.<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Call +33 9 72 50 78 28<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/en\/quotation\/\">Request a quote<\/a><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d875f8 elementor-widget elementor-widget-text-editor\" data-id=\"9d875f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-faq\"><h2>Frequently asked questions<\/h2><details><summary>Isn&#8217;t RAID enough to protect the data on the NAS?<\/summary><p>No. RAID lets you survive the failure of one disk, sometimes two. It does not protect against deletion, ransomware, controller failure, fire or theft: all the copies are in the same box. ANSSI, France&#8217;s cybersecurity agency, recommends three copies, on two different media, one of them offline.<\/p><\/details><details><summary>Are NAS snapshots a backup?<\/summary><p>They let you quickly go back to a previous version of a file, as long as the NAS is working. NIST points out that if the source data becomes unavailable, the snapshots can no longer be used either. They complement an external backup; they do not replace it.<\/p><\/details><details><summary>Should the disks be sent to a data recovery specialist?<\/summary><p>Only if no clean external copy exists and the data is valuable. In that case, shut the NAS down properly, number the disks in their original order and do not attempt anything. Every rebuild attempt reduces the chances of recovery.<\/p><\/details><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06cd879 elementor-widget elementor-widget-text-editor\" data-id=\"06cd879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Further reading<\/h2><div class=\"wdb-g-related\"><a href=\"\/en\/guides\/backup\/how-to-back-up-a-nas\/\"><small>IT backup<\/small>How do you back up a NAS?<\/a><a href=\"\/en\/guides\/backup\/where-to-store-backups\/\"><small>IT backup<\/small>Where should you store your backups?<\/a><a href=\"\/en\/guides\/what-to-do-if\/my-server-is-down\/\"><small>What to do if\u2026<\/small>My server is down: what should I do?<\/a><a href=\"\/en\/guides\/backup\/why-offsite-backup\/\"><small>IT backup<\/small>Why make an off-site backup?<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91ec938 elementor-widget elementor-widget-text-editor\" data-id=\"91ec938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-sources\"><h2>Sources<\/h2><p class=\"wdb-g-src-date\">Documents consulted in October 2026.<\/p><ol><li><a href=\"https:\/\/messervices.cyber.gouv.fr\/documents-guides\/anssi_fondamentaux_sauvegarde_systemes_dinformation_v1.1.pdf\" target=\"_blank\" rel=\"noopener\">Information system backup \u2013 The fundamentals (ANSSI-BP-100, v1.1, 27 November 2025, in French)<\/a> \u2014 ANSSI (French cybersecurity agency)<\/li><li><a href=\"https:\/\/nvlpubs.nist.gov\/nistpubs\/SpecialPublications\/NIST.SP.800-209.pdf\" target=\"_blank\" rel=\"noopener\">SP 800-209, Security Guidelines for Storage Infrastructure (October 2020)<\/a> \u2014 NIST<\/li><li><a href=\"https:\/\/cert-mu.govmu.org\/cert-mu\/wp-content\/uploads\/2023\/10\/Guideline-on-devising-a-personal-backup-plan.pdf\" target=\"_blank\" rel=\"noopener\">Guideline on devising a personal backup plan (CMSGu2017-03)<\/a> \u2014 CERT-MU<\/li><li><a href=\"https:\/\/cert-mu.govmu.org\/cert-mu\/wp-content\/uploads\/2023\/10\/Guideline-on-Ransomware-Removal.pdf\" target=\"_blank\" rel=\"noopener\">Guideline on Ransomware Removal<\/a> \u2014 CERT-MU<\/li><li><a href=\"https:\/\/www.wedoback.com\/offre-pra\/\" target=\"_blank\" rel=\"noopener\">DRP offer (Disaster Recovery Plan)<\/a> \u2014 WeDoBack<\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8e74dd e-con-full wdb-g-aside e-flex e-con e-parent\" data-id=\"a8e74dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb4b4a5 elementor-widget elementor-widget-text-editor\" data-id=\"cb4b4a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<nav class=\"wdb-g-toc\" aria-label=\"Table of contents\"><p>On this page<\/p><ol><\/ol><\/nav>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c7e35c elementor-widget elementor-widget-text-editor\" data-id=\"4c7e35c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-card wdb-g-card-urgent\"><h3>Need help now?<\/h3><p>Do not restore anything until you have identified a clean copy. We can guide you.<\/p><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Call +33 9 72 50 78 28<\/a><a class=\"wdb-g-tel\" href=\"\/en\/contact\/\">or write to us<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31d13b3 e-con-full wdb-g-cta e-flex e-con e-parent\" data-id=\"31d13b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9644ae1 e-con-full wdb-g-cta-in e-flex e-con e-parent\" data-id=\"9644ae1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72fd2c2 elementor-widget elementor-widget-text-editor\" data-id=\"72fd2c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Dealing with an incident right now?<\/h2><p>Our teams help you identify the right copy and restore it, Monday to Friday, 9 am to 1 pm and 2 pm to 5:30 pm (Paris time).<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"tel:+33972507828\">Call +33 9 72 50 78 28<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/en\/contact\/\">Write to the team<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":31724,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"NAS not responding: diagnosis and restoration | WeDoBack","_seopress_titles_desc":"Tell an unreachable NAS from one whose disks have died. 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