{"id":31768,"date":"2026-10-07T11:53:20","date_gmt":"2026-10-07T09:53:20","guid":{"rendered":"https:\/\/mu.wedoback.com\/?page_id=31768"},"modified":"2026-10-07T12:22:21","modified_gmt":"2026-10-07T10:22:21","slug":"back-up-microsoft-365-emails","status":"publish","type":"page","link":"https:\/\/mu.wedoback.com\/en\/guides\/cloud-email\/back-up-microsoft-365-emails\/","title":{"rendered":"How to back up Microsoft 365 emails"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31768\" class=\"elementor elementor-31768 elementor-31566\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4244df e-con-full wdb-g e-flex e-con e-parent\" data-id=\"c4244df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-948e5ba e-con-full wdb-g-hero e-flex e-con e-parent\" data-id=\"948e5ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a79bcfe e-con-full wdb-g-hero-in e-flex e-con e-parent\" data-id=\"a79bcfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25ba7a4 elementor-widget elementor-widget-text-editor\" data-id=\"25ba7a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-crumb\"><a href=\"\/en\/\">Home<\/a><span>\u203a<\/span><a href=\"\/en\/guides\/\">Guides<\/a><span>\u203a<\/span><a href=\"\/en\/guides\/cloud-email\/\">Microsoft 365 and Google Workspace<\/a><\/p><p class=\"wdb-g-pill\" style=\"--pill:#5b8def\">Microsoft 365 and Google Workspace<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1480581 elementor-widget elementor-widget-heading\" data-id=\"1480581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to back up Microsoft 365 emails<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2839cdf elementor-widget elementor-widget-text-editor\" data-id=\"2839cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-lead\">Microsoft 365 emails are backed up by copying Exchange Online, mailbox by mailbox, to storage that is not the tenant, with several dates. Manually exporting a PST from time to time is not a backup: it is a snapshot that is out of date the next day, often forgotten on a workstation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1257e7c elementor-widget elementor-widget-text-editor\" data-id=\"1257e7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wdb-g-meta\"><span>Updated <b>October 2026<\/b><\/span><span><b>3 min<\/b> read<\/span><span><b>5<\/b> sources cited<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-def0e9b e-con-full wdb-g-body e-flex e-con e-parent\" data-id=\"def0e9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d09cd6 e-con-full wdb-g-grid e-flex e-con e-parent\" data-id=\"5d09cd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e203337 e-con-full wdb-g-article e-flex e-con e-parent\" data-id=\"e203337\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57fdc06 elementor-widget elementor-widget-text-editor\" data-id=\"57fdc06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-key\"><h2>Key points<\/h2><ul><li>Include <strong>shared mailboxes<\/strong> (accounts@, contact@): they do not always have a licence and drop out of inventories.<\/li><li>At least daily frequency: the interval between two copies is your <strong>RPO<\/strong>.<\/li><li>The Exchange recycle bin keeps a purged message for <strong>14 days by default, 30 at most<\/strong>: that is where backup takes over.<\/li><li>Tool connected through an application with limited permissions, never through a \u201cglobal admin\u201d account.<\/li><li>Timed test restore to another mailbox <strong>twice a year<\/strong>.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-058458d elementor-widget elementor-widget-text-editor\" data-id=\"058458d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Which mailboxes<\/h2><ul><li>All user mailboxes that receive real work.<\/li><li>Shared mailboxes (<code>compta@<\/code>, <code>contact@<\/code>, <code>support@<\/code>). They do not always have a licence, and inventories forget them.<\/li><li>Resource mailboxes only if their content has value (rare).<\/li><li>Former employees, for as long as their mail must remain accessible, then an explicit stop so as not to keep personal data without a reason. Microsoft only allows a deleted account, mailbox included, to be restored for 30 days.<\/li><\/ul><p>Calendars and contacts generally follow the same mailbox. Covering them avoids restoring messages whose appointments have disappeared.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4960623 elementor-widget elementor-widget-text-editor\" data-id=\"4960623\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Settings that matter<\/h2><ul><li><strong>Frequency.<\/strong> Once a day is the minimum. Every few hours if email is your order channel. The interval is the RPO: an incident at 17:00 with a copy from 22:00 the previous evening loses the day. Set this frequency by asking what losing a day, a week or a month would cost; CERT-MU also recommends an off-site copy and regular restore tests.<\/li><li><strong>Retention.<\/strong> 30 to 90 days cover human error and a compromise discovered late. Beyond that, a specific reason (ongoing dispute, sector obligation). Microsoft retention within the tenant can coexist: it does not replace these dated copies held by a third party.<\/li><li><strong>Tool permissions.<\/strong> An application registered in Entra ID, permissions limited to reading mailboxes, administrator consent, a protected secret, multi-factor authentication on admins. Not a \u201cglobal admin\u201d account whose password sits in a file. More broadly, the French cybersecurity agency (ANSSI) recommends that the backup infrastructure should not use production authentication.<\/li><li><strong>Immutability<\/strong> of the copy during the anti-ransomware window, so that a compromised admin cannot empty the backup as well.<\/li><li><strong>Test restore<\/strong> to another mailbox, twice a year: a folder, an attachment opened, a calendar. Measure the time taken. CERT-MU recommends regular restore tests, and ANSSI further requires a written restore procedure.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f23eaac elementor-widget elementor-widget-text-editor\" data-id=\"f23eaac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>What the recycle bin allows, so as not to overestimate it<\/h2><p>A deleted message first goes to \u201cDeleted Items\u201d. If it is permanently deleted from there (recycle bin emptied, Shift+Delete), Exchange Online moves it to the Recoverable Items folder and keeps it for <strong>14 days by default<\/strong>. The administrator can extend this to <strong>30 days at most<\/strong>, mailbox by mailbox. After that period, or after a deliberate purge, the recycle bin no longer returns the message. Nor does it protect against an attacker who has purge rights.<\/p><table><thead><tr><th>Need<\/th><th>Exchange recycle bin<\/th><th>Backup outside the tenant<\/th><\/tr><\/thead><tbody><tr><td>Message deleted yesterday<\/td><td>Yes<\/td><td>Yes<\/td><\/tr><tr><td>Folder purged six weeks ago<\/td><td>No (30 days at most)<\/td><td>Yes, depending on the chosen retention<\/td><\/tr><tr><td>Mailbox emptied by a compromised admin<\/td><td>No<\/td><td>Yes, if the copy is protected<\/td><\/tr><tr><td>Restore to a control mailbox<\/td><td>No<\/td><td>Yes<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea1c42e elementor-widget elementor-widget-text-editor\" data-id=\"ea1c42e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Restoring when the day comes<\/h2><ol><li>Terminate the sessions of the affected account and remove suspicious forwarding rules. Restoring without doing this means refilling a mailbox that is leaking.<\/li><li>Choose the date before the incident.<\/li><li>Restore the folder or mailbox to a control location, then to production.<\/li><li>Inform the user of what was lost between that date and the discovery (the RPO).<\/li><\/ol><p>The full step-by-step guide is in <a href=\"\/en\/guides\/what-to-do-if\/a-mailbox-was-emptied-or-hacked\/\">A mailbox has been emptied or hacked<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e57f71 elementor-widget elementor-widget-text-editor\" data-id=\"2e57f71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-brand\"><h2>At WeDoBack<\/h2><p>Microsoft 365 email, along with calendars and contacts, is within the published scope. Billing is based on <strong>one agent per address<\/strong>, plus storage volume, under <a href=\"\/en\/smart-offer\/\">SMART<\/a> or <a href=\"\/en\/integral-offer\/\">INTEGRAL<\/a>. The copy is encrypted at source, with the key held by the customer, and hosted outside the tenant. Setup is done from the console or with a technician (\u20ac45 excl. VAT per hour). WeDoBack does not publish an imposed RPO: it equals the frequency you set. Support can be reached on +33 9 72 50 78 28, from 9:00 to 13:00 and from 14:00 to 17:30 (Paris time), i.e. from 11:00 to 15:00 and from 16:00 to 19:30 Mauritius time during the European summer (from 12:00 to 16:00 and from 17:00 to 20:30 during the European winter).<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"\/en\/quotation\/\">Request a quote<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/en\/offers-and-prices\/\">See offers and prices<\/a><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ecd82 elementor-widget elementor-widget-text-editor\" data-id=\"16ecd82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-faq\"><h2>Frequently asked questions<\/h2><details><summary>Is a regular PST export enough?<\/summary><p>Rarely. The export is manual, so it gets forgotten. It often stays on a workstation or a disk, exposed to the same ransomware as production. It does not provide several restore dates and does not cover new mailboxes.<\/p><\/details><details><summary>Should the mailboxes of former employees be backed up?<\/summary><p>Yes, for as long as their mail must remain accessible. Microsoft only allows a deleted account, with its mailbox, to be restored for 30 days. After that, explicitly stop the backup so as not to keep personal data without a reason.<\/p><\/details><details><summary>What should you do first if a mailbox has been emptied by an attacker?<\/summary><p>Terminate the account&#8217;s sessions and remove any suspicious forwarding rules before any restore. Otherwise, you are refilling a mailbox that is leaking. Only then choose a copy from before the incident.<\/p><\/details><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b13bc7c elementor-widget elementor-widget-text-editor\" data-id=\"b13bc7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Further reading<\/h2><div class=\"wdb-g-related\"><a href=\"\/en\/guides\/cloud-email\/should-you-back-up-microsoft-365\/\"><small>Microsoft 365 and Google Workspace<\/small>Should you back up Microsoft 365?<\/a><a href=\"\/en\/guides\/what-to-do-if\/a-mailbox-was-emptied-or-hacked\/\"><small>What to do if\u2026<\/small>A mailbox has been emptied or hacked<\/a><a href=\"\/en\/guides\/backup\/how-to-back-up-microsoft-365\/\"><small>IT backup<\/small>How to back up Microsoft 365<\/a><a href=\"\/en\/guides\/drp-bcp\/what-is-an-rpo\/\"><small>DRP and BCP<\/small>What is an RPO?<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0560282 elementor-widget elementor-widget-text-editor\" data-id=\"0560282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-sources\"><h2>Sources<\/h2><p class=\"wdb-g-src-date\">Documents consulted in October 2026.<\/p><ol><li><a href=\"https:\/\/learn.microsoft.com\/en-us\/exchange\/recipients-in-exchange-online\/manage-user-mailboxes\/change-deleted-item-retention\" target=\"_blank\" rel=\"noopener\">Change how long permanently deleted items are kept for an Exchange Online mailbox<\/a> \u2014 Microsoft Learn<\/li><li><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/admin\/add-users\/restore-user\" target=\"_blank\" rel=\"noopener\">Restore a user<\/a> \u2014 Microsoft Learn<\/li><li><a href=\"https:\/\/messervices.cyber.gouv.fr\/documents-guides\/anssi_fondamentaux_sauvegarde_systemes_dinformation_v1.1.pdf\" target=\"_blank\" rel=\"noopener\">Backing up information systems \u2013 The fundamentals (ANSSI-BP-100, v1.1, 27 November 2025, in French)<\/a> \u2014 ANSSI (French cybersecurity agency)<\/li><li><a href=\"https:\/\/cert-mu.govmu.org\/cert-mu\/wp-content\/uploads\/2023\/10\/Guideline-on-Ransomware-Removal.pdf\" target=\"_blank\" rel=\"noopener\">Guideline on Ransomware Removal<\/a> \u2014 CERT-MU<\/li><li><a href=\"https:\/\/www.wedoback.com\/offres-et-tarifs\/\" target=\"_blank\" rel=\"noopener\">Offers and prices<\/a> \u2014 WeDoBack<\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-213c2bb e-con-full wdb-g-aside e-flex e-con e-parent\" data-id=\"213c2bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0b9022 elementor-widget elementor-widget-text-editor\" data-id=\"d0b9022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<nav class=\"wdb-g-toc\" aria-label=\"Table of contents\"><p>On this page<\/p><ol><\/ol><\/nav>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35c5d88 elementor-widget elementor-widget-text-editor\" data-id=\"35c5d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wdb-g-card\"><h3>Planning a backup, DRP or BCP project?<\/h3><p>More than 20 years of experience protecting business data.<\/p><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"\/en\/quotation\/\">Request a quote<\/a><a class=\"wdb-g-tel\" href=\"tel:+33972507828\">+33 9 72 50 78 28<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61bcef9 e-con-full wdb-g-cta e-flex e-con e-parent\" data-id=\"61bcef9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8a20810 e-con-full wdb-g-cta-in e-flex e-con e-parent\" data-id=\"8a20810\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62d0087 elementor-widget elementor-widget-text-editor\" data-id=\"62d0087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Protect your data with WeDoBack<\/h2><p>Encrypted offsite backup, immutable storage, DRP and BCP: tell us about your servers and we will recommend the right combination.<\/p><div class=\"wdb-g-btns\"><a class=\"wdb-g-btn wdb-g-btn-primary\" href=\"\/en\/quotation\/\">Request a quote<\/a><a class=\"wdb-g-btn wdb-g-btn-ghost\" href=\"\/en\/offers-and-prices\/\">See offers and prices<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":31723,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Backing up Microsoft 365 emails: method | WeDoBack","_seopress_titles_desc":"Back up Exchange Online mailbox by mailbox, outside the tenant, shared mailboxes included, and test a restore to a test mailbox at least twice a 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